Privacy Policy

At Dirt Happens, we value your privacy and are committed to protecting any personal data you share with us. This policy explains what information we collect, how we use it, and your rights regarding your data.

​

1. What Information We Collect

We may collect:

• Name, address, phone number, and email address

• Booking preferences and service details

• Payment information (processed securely via third-party providers)

• Communications via contact forms, emails, or chats

​

2. How We Use Your Information

We use your data to:

• Schedule and deliver cleaning services

• Send booking confirmations and reminders

• Respond to enquiries

• Improve our services and website experience

• Comply with legal obligations

​

3. Data Sharing and Storage

We never sell your data. We may share it with:

• Trusted partners (e.g. payment processors, booking platforms)

• Legal authorities if required by law

Your data is stored securely and only kept for as long as necessary to fulfil the purposes outlined.

​

4. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion

• Withdraw consent for marketing

• Lodge a complaint with the ICO (UK Information Commissioner’s Office)

​

5. Cookies

We may use cookies to analyse website traffic and enhance your browsing experience. You can disable cookies in your browser settings.

​

6. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content or privacy practices.

​

7. Contact Us

If you have any questions or want to exercise your rights, contact us at:
📧 hello@dirthappens.co.uk