FAQS
Q: Do you provide cleaning services?
A: Yes, we provide professional cleaning services across Surrey including Guildford, Woking, Epsom, Kingston upon Thames, Reigate, Redhill, Camberley, Staines and surrounding areas. Contact us to confirm coverage for your specific location.
Q: How far do you travel for cleaning jobs?
A: We cover all of Surrey and select areas in South West London. Our main service areas include Elmbridge, Tandridge, Mole Valley, Waverley, and Spelthorne. We're happy to discuss travel to neighbouring areas for regular contracts.
Q: What cleaning services do you offer?
A: We offer comprehensive cleaning services including regular domestic cleaning, one-off deep cleans, end of tenancy cleaning, office cleaning, carpet cleaning, window cleaning, and post-construction cleanup. All services use professional-grade equipment and eco-friendly products.
Q: Do you offer one-off cleaning or only regular contracts?
A: We offer both! Whether you need a one-time deep clean, regular weekly/fortnightly service, or monthly maintenance cleaning, we can accommodate your needs with flexible scheduling options.
Q: What are your cleaning rates?
A: Our rates vary based on property size, frequency and specific requirements. Typical rates start from £15-20 per hour for regular domestic cleaning, with competitive package deals for frequent services. Contact us for a free, no-obligation quote tailored to your needs.
Q: Do you provide your own cleaning supplies and equipment?
A: Yes, we bring all necessary cleaning supplies, equipment and materials. We use professional-grade, eco-friendly products that are safe for families and pets. If you prefer specific products, we're happy to use your supplies instead.
Q: How do I book a cleaning service?
A: You can book by calling us directly, sending a message or using our online booking system. We typically respond within 2 hours and can often accommodate same-week appointments.
Q: What days and times do you work?
A: We operate Monday through to Friday, 8AM to 7PM, with some flexibility for evening appointments by arrangements. Saturday we operate from 8AM to 4PM. Sunday availability for urgent or special requests only.
Q: How much notice do you need?
A: For regular cleaning, we prefer 48 hours notice, but can often accommodate same-day or next-day appointments depending on availability. Emergency cleaning services available with premium rates.
Q: Are you insured and bonded?
A: Yes, we are fully insured with comprehensive public liability insurance and all our cleaners are background checked. We are also bonded for your peace of mind and protection.
Q: Do you have references from Surrey customers?
A: Absolutely! We have numerous satisfied customers throughout Surrey who are happy to provide references. Check our Google reviews or ask us directly for local customer testimonials.
Q: What happens if I'm not satisfied with the cleaning?
A: Customer satisfaction is our priority. If you're not completely happy with any aspect of our service, we'll return within 24 hours to address any concerns at no extra charge.
Q: Do I need to be home during the cleaning?
A: Not necessarily! Many of our regular customers provide access keys or codes, allowing us to clean while they're at work. We can discuss secure access arrangements that work for both parties.
Q: Can you clean around pets and children?
A: Yes, we're experienced working in family homes with pets and children. We use pet and child-safe cleaning products and can work around nap times or school schedules as needed.
Q: Do you offer evening or weekend cleaning?
A: We primarily work during standard business hours but can arrange evening or weekend appointments for regular customers or special circumstances. Weekend cleaning available with advance booking.
Q: Do you provide end of tenancy cleaning in Surrey?
A: Yes, we specialise in end of tenancy cleaning that meets letting agent standards. Our comprehensive service includes deep cleaning of all rooms ,appliances and fixtures to help ensure deposit return.